At SmartPlug, our mission is to provide innovative world-class solutions that make power delivery safer, more secure and easier to use. We utilize the highest quality materials and manufacture our products in the USA!
We are proud to stand behind each and every one of our products. Whether it be our marine, RV, or specialty vehicle product line, we offer a 7 year SmartPlug warranty from the date of purchase.
If your SmartPlug product is broken, damaged or not working properly due to a manufacturing defect, we are happy to help. Our SmartPlug warranty coverage includes repairing or replacing defective parts as well as shipment for that replacement.
Please note, our coverages does not include products have have been subjected to misuse, mishandling, negligence, improper repair, improper installation, normal wear and tear, or any other unreasonable use.
Our warranty process is very easy! Simply visit our website here and begin your warranty claim form. Once the form has been submitted, you will receive an email with a Return Authorization Number that will include instructions on how to send your defective product back to us. Once your package is received, we will communicate our findings with you and discuss next steps. It is as simple as that!
Customer satisfaction is our number one priority. If you are experiencing issues with your SmartPlug product, please don’t hesitate to reach out to our team for assistance. Call us direct at (206) 285-2990.