Warranty
Every SmartPlug connector, inlet, and cordset is backed by an industry leading SEVEN YEAR WARRANTY because a safer connection should also be one you can count on for the long haul.
United States HQ:
Martha Lake Business Park · 16531 13th Ave W, Suite A-107
Lynnwood, WA 98037-8500 USA
The Fine Print
Full Warranty Policy
Tap a section to unfold it. This is a plain-language summary — always refer to your packing slip or invoice for the official terms tied to your purchase.
SmartPlug products are warranted to be free of defects for seven years from the date of purchase. This covers repair or replacement of defective parts, plus ground-service freight for shipping the replacement to you.
Coverage doesn't extend to products damaged by misuse, mishandling, neglect, improper repair or installation, ordinary wear and tear, or any other use the product wasn't designed for.
Our responsibility under this warranty is limited to repairing or replacing the defective part, at our discretion. It doesn't extend to labor charges, lost time, lost profits, loss of use, or other incidental and consequential costs — including issues stemming from improper installation, misuse, or skipping the owner's manual instructions.
The seven-year term runs from your original purchase date (as shown on your invoice, packing slip, or receipt) and isn't extended by a repair or replacement. Warranty terms are subject to change at our discretion.
This warranty gives you specific legal rights, and you may have additional rights that vary by state. Its terms are governed by Washington State law, and any dispute connected to the sale of the product is resolved through binding arbitration under the American Arbitration Association's rules, before a single neutral arbitraton.
Warranty Policy:
Seller warrants its products to be free from defects for a period of seven years from the date of purchase. This limited warranty coverage includes: Parts Coverage for (7) years for repair or replacement of defective parts. Freight (ground service only) for shipment of a replacement part only.Limitation of warranty:
This warranty does not apply to products, which have been subjected to misuse, mishandling, negligence, improper repair, improper installation, normal wear and tear, or any other unreasonable use.limited of remedy
- Under this warranty, Seller is responsible only for the repair or replacement of the defective component part(s) at the Seller’s option.
- Incidental or consequential loss or damage including but not limited to charges or claims for labor (including labor when no parts are used for repair), lost time, lost profits and loss of use.
- In no event shall Seller be responsible for: consequential or incidental damages, damages arising from improper installation, improper use, abuse, alteration, or failure to follow the usage or installation instructions contained in the owner’s manual.
- The duration of any implied warranty is limited to (7) years from the date of purchase, including, for example, your packing slip, invoice, or other receipt. The warranty period is not extended if we repair or replace a warranted product. We may change the availability of our limited warranties at our discretion.
LEGAL RIGHTS / LAW ARBITRATION
This warranty gives the owner specific legal rights, and you may have other rights, which may vary from state to state. The rights and obligations of the parties shall be governed by the laws of the State of Washington, without regard to its conflict of laws principles.Any claim or dispute arising out of, relating to, or in connection with the sale of the product by Seller to Buyer, shall be finally settled by arbitration under the rules of the American Arbitration Association by one neutral arbitrator and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction over it.
How to process a claim:
To initiate a warranty claim, please complete the Warranty Claim Form. Once a RMA(Return MErchandise Autorization has been generated and emailed to you, please ship the following items to SmartPlug Systems at the address below: (1) the defective product, (2) a copy of your proof of purchase for the defective product, and (3) a description of the product defect.Martha Lake Business Park
16531 13th Ave W, Suite A-107
Lynnwood WA 98037-8500 USA
You must return the defective product to us, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment.
Upon our inspection of the defective product, and our determination that your claim falls within the scope of this limited warranty, we will send you a replacement product free of charge (not including any installation costs). We will make such determination and, if in the affirmative, send you a replacement product within thirty (30) days following our date of receipt of the materials listed above.
If we are not able to replace your warranted product because it has been discontinued or is not available, we will either replace it with a comparable product or reimburse you for your purchase cost (as indicated on your proof of purchase), at our sole option.
We will pay to ship the replacement product to you if you use an address in the United States. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this limited warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.
Replacement products are covered for the remaining period of the limited warranty covering the warranted product that you bought. We own all warranted products returned to us that are exchanged for a replacement product.
You may not transfer this limited warranty. This warranty coverage terminates if you sell or otherwise transfer a warranted product to another party.
If you have any questions regarding the terms of this limited warranty, please do not hesitate to contact SmartPlug directly at (206) 285-2990.
How to Process a Claim
FOUR EASY STEPS TO RESOLUTION
01
Gather your info
Have the defective part, your proof of purchase, and a short description of the issue on hand.
02
Submit the claim form
Complete the warranty claim form online. We’ll email you a Return Merchandise Authorization(RMA).
03
Ship it to Lynnwood
Send the defective product with your proof of purchase to our WA headquarters, prepaid and insured.
04
Get your replacement
Once inspected and approved, we ship a free replacement within 30 days of receiving your part.
If a product’s been discontinued, we’ll substitute a comparable item or reimburse your purchase cost. Replacement parts carry the remainder of the original warranty term, and coverage is non-transferable to a new owner.
