SmartPlug products come with a seven-year limited warranty from the date of purchase, excluding 28V DC TideLock products, which are covered by a one-year limited warranty.

However, the warranty excludes damage caused by misuse, mishandling, neglect, improper repairs, or incorrect installation. It also excludes ordinary wear and tear. In addition, it does not cover uses outside the product’s intended purpose.

Under this warranty, SmartPlug may repair or replace the defective part at its discretion. However, SmartPlug does not cover labor charges, lost time, lost profits, or loss of use. The warranty also excludes incidental and consequential costs. These exclusions include issues caused by improper installation, misuse, or failure to follow the owner’s manual.

The seven-year warranty begins on your original purchase date. You can verify this date using your invoice, packing slip, or receipt. A repair or replacement does not extend the original warranty period. Additionally, SmartPlug reserves the right to change its warranty terms at its discretion.

This warranty gives you specific legal rights. You may also have other rights, depending on your state. Washington State law governs these warranty terms. Furthermore, any dispute related to the product sale must go through binding arbitration under the American Arbitration Association’s rules. A single neutral arbitrator will hear the dispute.

WARRANTY POLICY

Limited Warranty

Seller warrants its products to be free from defects for a period of seven (7) years from the date of purchase, excluding 28V DC TideLock products, which are covered by a separate one (1)-year limited warranty from the date of purchase.

This limited warranty coverage includes: Parts Coverage for seven (7) years for the repair or replacement of defective parts for eligible SmartPlug products, and one (1) year for 28V DC TideLock products. Freight (ground service only) is covered for shipment of a replacement part only.

Limitation of Warranty:

This warranty does not apply to products that have been subjected to misuse, mishandling, negligence, improper repair, improper installation, normal wear and tear, or any other unreasonable use.

Limitation of Remedy:

Under this warranty, Seller is responsible only for the repair or replacement of the defective component part(s), at the Seller's option.

Seller shall not be responsible for incidental or consequential loss or damage, including but not limited to charges or claims for labor (including labor when no parts are used for repair), lost time, lost profits, and loss of use.

In no event shall Seller be responsible for consequential or incidental damages, damages arising from improper installation, improper use, abuse, alteration, or failure to follow the usage or installation instructions contained in the owner's manual.

The duration of any implied warranty is limited to the applicable warranty period from the date of purchase: seven (7) years for eligible SmartPlug products or one (1) year for 28V DC TideLock products. Proof of purchase, including your packing slip, invoice, or other receipt, will be used to establish the purchase date.

The warranty period is not extended if we repair or replace a warranted product. We may change the availability of our limited warranties at our discretion.

Legal Rights/Law and Arbitration:

This warranty gives the owner specific legal rights, and you may have other rights, which may vary from state to state. The rights and obligations of the parties shall be governed by the laws of the State of Washington, without regard to its conflict of laws principles. Any claim or dispute arising out of, relating to, or in connection with the sale of the product by Seller to Buyer shall be finally settled by arbitration under the rules of the American Arbitration Association by one neutral arbitrator, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction over it.

How to Process a Claim:

To initiate a warranty claim, please complete the Warranty Claim Form. Once a Return Merchandise Authorization (RMA) has been generated and emailed to you, please ship the defective product, a copy of your proof of purchase for the defective product, and a description of the product defect to SmartPlug Systems at the address below:

Martha Lake Business Park
16531 13th Ave W, Suite A-107
Lynnwood, WA 98037-8500 USA

You must return the defective product to us, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment.

Upon our inspection of the defective product and our determination that your claim falls within the scope of this limited warranty, we will send you a replacement product free of charge (not including any installation costs).

We will make such determination and, if in the affirmative, send you a replacement product within thirty (30) days following our date of receipt of the materials listed above. If we are not able to replace your warranted product because it has been discontinued or is not available, we will either replace it with a comparable product or reimburse you for your purchase cost (as indicated on your proof of purchase), at our sole option.

We will pay to ship the replacement product to you if you use an address in the United States. Otherwise, we will ship the product to you freight collect. If we determine that the problem is not covered under this limited warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

Replacement products are covered for the remaining period of the limited warranty covering the warranted product that you bought. We own all warranted products returned to us that are exchanged for a replacement product. You may not transfer this limited warranty. This warranty coverage terminates if you sell or otherwise transfer a warranted product to another party.

If you have any questions regarding the terms of this limited warranty, please do not hesitate to contact SmartPlug directly at (206) 285-2990.